At Outdoor Craftsmen, we are more than just a landscape architecture, construction, and maintenance company; we are a community of artisans and professionals united by a shared passion for the artistry of nature and the beauty it brings to people's lives. Our culture is deeply rooted in a commitment to craftsmanship, integrity, and innovation, with a foundation that celebrates the fusion of art, nature, and human connection. We take pride in our collaborative approach, where each team member's expertise and creativity contribute to our shared mission of creating exceptional outdoor spaces that inspire and connect with the soul.

Our team values open communication, mutual respect, and a relentless pursuit of excellence. By joining Outdoor Craftsmen, you become part of a dynamic team that is driven by a desire to blend the beauty of nature with artistic design, transforming outdoor environments into extraordinary landscapes that resonate with the people who experience them. Together, we are committed to innovation, accountability, proactive problem-solving, and maintaining the highest standards of quality and craftsmanship in every endeavor, all while honoring the natural world and the people we serve.

Our Elite Team Ethos - Excellence and Integrity
Outdoor Craftsmen is more than a team; we are a league of master craftsmen dedicated to the art of landscape architecture, construction, and maintenance. Performance, innovation, and collaboration are the cornerstones. Each member is a standout, contributing unique skills and creativity to our landscape projects. Our core ethos is founded on a commitment to excellence, integrity, and continuous improvement. We strive to maintain the highest standards in every aspect of our work, ensuring that we always act in the best interest of Outdoor Craftsmen and treat every client with the utmost respect and care.

At Outdoor Craftsmen, our culture is a commitment to excellence, creativity, and responsibility in all aspects of the landscape industry. We believe that a true craftsman not only excels in their trade but also embodies a spirit of accountability and continuous improvement.

If you're willing to commit to and live by our principles, you are the kind of person who will thrive and contribute significantly to our success. Our culture may not suit everyone, and we appreciate those who recognize that this level of engagement isn't for them.

 Commitment to Elite Performance
Outdoor Craftsmen is committed to maintaining a team of the highest caliber, embodying our principles of excellence, innovation, and accountability. To ensure we uphold these standards, we maintain a policy of continual evaluation. Team members who consistently fall short of our high-performance expectations will be dismissed to make room for top-tier talent. We are always on the lookout for skilled professionals who can contribute to and thrive in our high-performance environment.

People-First Philosophy
We place immense value on every individual, recognizing that from our craftsmen in the field to our administrative and management teams, each person is integral to our success. We cherish diversity across all levels of our operation, understanding that collective talent, dedication, and passion are what set us apart. Every member of our team, whether they are shaping the land or shaping our business, is given the respect, encouragement, and room to grow that they deserve. It's this unwavering belief in the power of our people that forges the strength and reputation of our brand.

Team Compatibility
Our ideal team member is someone who aligns with our principles of excellence, innovation, responsibility, and a willingness to engage in a culture of honest feedback and candor.

Honesty and Open Communication
Honesty and integrity are the cornerstones of our culture. We emphasize open and honest communication within our team and with our clients. This ensures transparency in all our dealings and fosters trust and mutual respect. Our commitment to honesty extends to every aspect of our operations, guiding our interactions and decision-making processes.

Commitment to 'Above the Line' Principles and High Performance
We embody 'Above the Line' principles, focusing on accountability, proactive problem-solving, and excellence in performance. We expect the following seven commitments from our team members:

1. Accountability: Embrace challenges and take decisive actions.
2. Solution-Oriented: Actively contribute to overcoming challenges.
3. Respect and Empathy: Show deep respect for others' feelings and perspectives.
4. Proactive Action: Demonstrate initiative and efficiency.
5. Continuous Self-Improvement: Seek feedback and strive for growth.
6. Personal Ownership and Pride: Take pride in work and strive for personal excellence.
7. Reject Mediocrity: Uphold the highest standards in every task.

Compensation, Expectations, and Team Dynamics
We offer top-of-the-market compensation to our team members, reflecting our expectations for consistently high performance and dedication. We are always on the lookout for exceptional talent to join our team. However, we maintain a policy of continual evaluation, and those who consistently fail to meet our standards will be dismissed to ensure we always have the best team in place.

Respect and Care for Clients
In all our interactions, we prioritize treating clients with respect and care. Understanding their needs and ensuring their satisfaction is paramount. Our goal is to not only meet but exceed client expectations, ensuring that each project is a testament to our craftsmanship and attention to detail.

Outdoor Craftsmen’s Customer Service Commitment  
At Outdoor Craftsmen, we are passionately dedicated to delivering an exceptional customer service experience, deeply rooted in collaboration, communication, and creative design. Our commitment extends beyond crafting exquisite outdoor spaces; it involves actively listening to our clients, ensuring every concern is addressed with empathy and efficiency. We recognize the importance of timely and effective responses to customer inquiries and complaints, seeing them as opportunities to enhance our service and strengthen client relationships.

Our design process is a journey we undertake together with our clients, valuing their vision and input at every step. This collaborative approach ensures that each project is a true reflection of the client's desires, blended seamlessly with our expertise and creativity. We strive not just to meet, but to exceed expectations, delivering exceptional value that endures a lifetime.

At Outdoor Craftsmen, we believe that outstanding customer service is the cornerstone of memorable and lasting landscapes. We are committed to being attentive, responsive, and dedicated partners to our clients, ensuring that their needs are met with the highest standards of professionalism and care.  We recognize the importance of customer service, addressing client needs, and ensuring a high-value, lasting relationship.

Commitment to Diversity and Inclusion
We recognize the value of diverse perspectives in driving creativity and innovation. Our commitment to inclusion and diversity ensures a wide array of ideas and designs, catering to the unique tastes and preferences of our clients.

Culture of High Standards
Our culture is designed for those who aim to be the best in their field. We seek individuals who are not only technically proficient but also align with our ethos of continuous improvement, proactive problem-solving, and mutual respect. Our rigorous standards ensure that we remain leaders in landscape architecture and construction, delivering unparalleled quality to our clients.

Continuous Improvement and Development
At Outdoor Craftsmen, we believe in the continuous personal and professional development of our team members. This includes regular performance evaluations, feedback sessions, and opportunities for growth and learning. We expect each member to embrace our culture of excellence, actively seek improvement, and contribute to the collective success of our team and projects.

Culture of Candor and Honest Feedback
In our commitment to a culture of excellence, we emphasize the importance of candor. You must be willing and able to both give and receive honest, direct feedback from team members. This culture of openness ensures continuous personal and professional development, driving innovation in our designs and approaches.

Coaching, Training, and Respect
At Outdoor Craftsmen, we understand the distinct roles of coaching, training, and culture in shaping our team. Coaching is about helping each member improve their performance. Training provides the necessary skills and knowledge for the job. Our culture is about how we treat each other and our environment. It's a culture of mutual respect, continuous learning, feedback, and shared responsibility.

Autonomy with Responsibility
Our team members enjoy autonomy, making decisions that reflect our high standards and clients' visions, balanced with a deep sense of responsibility for the quality and uniqueness of our work.

Open Communication and Bold Innovation
We encourage direct communication and informed risk-taking, fostering an environment where learning from both successes and failures is valued.

Inclusion and Diversity
Diverse perspectives are crucial. We are committed to inclusion and diversity.

Prioritizing People Over Systems
At Outdoor Craftsmen, we firmly believe that the cornerstone of our success lies not in the systems or procedures we employ, but in the people who make up our team. It is a common pitfall to become overly dependent on rigid systems, sacrificing the invaluable contributions of human ingenuity and exceptional customer service in the process.

Our winning strategy is centered around assembling the right mix of talent, rather than adhering to a one-size-fits-all approach. We understand that our clients seek personalized attention and solutions tailored to their unique needs. They value the creativity, adaptability, and passion of individuals who can make them feel special and cater to their specific requirements.

In alignment with this philosophy, Outdoor Craftsmen places people at the forefront of our operations. We are committed to nurturing the talents of our team members and maintaining a customer-centric approach that allows for a personal touch and exceptional service. By prioritizing people over systems, we ensure the continued growth and success of our business.

Outdoor Craftsmen's Trust Statement 
At Outdoor Craftsmen, trust is the foundation of our success and the cornerstone of our culture. We are committed to fostering an environment where trust thrives at every level of our organization.

We believe that trust is built on transparency, accountability, and integrity. We encourage open communication and feedback, empowering our employees to make informed decisions and take ownership of their work. Our team members have the freedom to manage their own time and work without constant oversight, reflecting our trust in their capabilities and judgment.

We share sensitive information with our employees, treating them as trusted partners in our journey. Regular assessments ensure that we retain highly valued team members who contribute positively to our collective goals. We embrace informed risk-taking, understanding that innovation and growth often require stepping out of our comfort zones.

In line with our commitment to transparency and professional growth, we encourage open discussions about career aspirations and opportunities. We understand that exploring options outside our company is a natural part of professional growth. We believe in supporting our team members in their pursuit of fulfilling careers, whether within Outdoor Craftsmen or elsewhere.

In our high-trust environment, learning from mistakes is encouraged, and failures are seen as opportunities for growth. We maintain a high talent density, fostering mutual respect and trust among colleagues. Decision-making is transparent, and employees are involved in the process, enhancing their sense of ownership and responsibility.

By embedding these principles of trust into our culture, we aspire to create a community where every member feels respected, valued, and inspired to achieve their best. Trust is both a tangible asset and a fundamental element of our relationships, shaping the way we work and interact. It is the one thing that changes everything, and we are dedicated to nurturing it in every aspect of our business.

Creating an Environment where Everyone Feels Valued 
At Outdoor Craftsmen, we recognize that appreciation is a key component of our culture, alongside trust, excellence, and accountability. We strive to create an environment where every team member feels genuinely valued and supported.

Our approach to appreciation is woven into our daily interactions and practices. We believe in the power of words of affirmation, ensuring that positive feedback and recognition are part of our regular communication. By acknowledging the hard work and achievements of our colleagues, we foster a culture of gratitude and motivation.

Quality time is also essential in our workplace. We prioritize meaningful interactions, whether through collaborative projects, team-building activities, or simply sharing moments of connection. These experiences strengthen our bonds and reinforce our commitment to each other's success.

Acts of service are a natural extension of our appreciation. We support our team members by offering assistance, resources, and encouragement, demonstrating our gratitude through actions that make a positive difference in their work and well-being.

Tangible gifts, though not the focus, are used to celebrate special occasions and milestones, adding a personal touch to our expression of appreciation.

In all our interactions, we maintain a professional and respectful demeanor, understanding that physical gestures of appreciation, such as handshakes or congratulatory gestures, should be appropriate and considerate.

By integrating these languages of appreciation into our culture, we aim to create a workplace where trust, excellence, and accountability are matched by a deep sense of gratitude and respect for each team member's contributions. We believe that this holistic approach to appreciation not only enhances job satisfaction and productivity but also fosters a strong sense of community and belonging within our team.

Talent Management and Transition Policy
At Outdoor Craftsmen, our culture is built on a foundation of excellence, accountability, integrity, and respect. We strive to maintain a team of exceptional individuals, and our Talent Management and Transition Policy reflects this commitment. This policy ensures that employees who are part of our Strategic Talent Enhancement Initiative receive fair treatment, recognizing their contributions and facilitating a smooth transition. Our termination process is conducted with transparency and fairness, with performance-related dismissals documented through a Performance Improvement Plan (PIP) and strategic talent enhancements based on a thorough comparison of qualifications. By implementing this policy, we reinforce our dedication to fostering a workplace that values and nurtures talent, aligning our team with our company goals and ensuring the continued delivery of outstanding results for our clients while upholding our cherished core values.